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I called on Sunday and left a message letting them know that I hadn't received any of my money. Because ticket return decided to not pay and clear all of the records, unfortunately somebody from Smc was going to need to forward the print out, or at least call me to discuss the amount I'm owed. I'm pretty sure of the games, but I was banking on using the Ticket Return printout because I assumed that either, or perhaps both, they and the SMC ticket office were competent.

So, a week goes by with no call. Which is first rate customer service Blake.

Friday, I get a check that's $150 short. Nice.

So yes. That's your check. Probably because I called they started firing them off. And it appears you got the wrong amounts back as well, because no ticket or service fee is less than a dollar.

No call back. Shorted money. On the same day I'm told that I've got three weeks to renew my tickets. SMH

Ok, I have news to report.

First a primer (No, I'm never fast.) Last season, Ticket Return did everything for the school. In order to keep costs down, they cut one check at the end of the year. The fee is $1 per ticket sold. Each ticket had an equal value and it was basically the total cost of your ticket over most of the games. When there was a payment problem, you often had to contact both the ticket office and Ticker Return

This season Ticket Return sent everything back to the school (I guess that's what they do that after they get them up and running). So Ticket Return still hosts, but all of our info is at SMC and SMC business office cuts the checks.

So, when I called Blake (who was super nice and on it) he told me all of that. More importantly, while Ticket Return cleared the web page they host. Blake can still pull up all of your sales. So fear not, it's not gone. Going forward, you won't have to call Ticket Return any more. Blake told the business office to cut checks and they did.

It's still being worked on, but it appears the problem lies with the SMC business office or the info they were provided. I have lower reserved seats. I think they go for something like $32-34 a seat on Ticket Return. They tried to pay me $12.50 a ticket. Blake thinks the problem is they took the $200 I paid for the seat and divided it by the 16 games. But they way it's done and the amount the school / ticket return agreed to pay you went you put them up for sale was the total seat amount (which include the donation over most of the games. For example, LMU was worth $0.)

So Blake has to find out what you were supposed to get for each game. He will get that info to the ticket office and then it will get fixed. They will either issue supplemental checks for the difference or new checks. As some people will have already cashed them, I'm guessing it will be supplmental checks. Blake said he's going to send out a mass email on this.

Dude was on it today. Super nice on the calls, receptive, friendly, wanted to get to the bottom of it. A+ service. The guy has settled in a lot. No really. He deserves the props.  I'm going to back Riordan 100% here.  Dude hasn't run all of this tricky car yet.  But he's got the brains and is game to run this.  Like, I said very nice.   

Blake is aware of the issue and will get it fixed.

As your attorney, don't cash the first check.

PS - Dirt, I would stick in for another year.  Blake didn't job you.  The college dropped the ball when Neal left in the middle of this big process.  At this point, your records are in a database, he knows what he wants / needs to do with road games, and you're in some decent seats at a good price.  But if not, I'll be happy to unload you Dog Crap St., Where Univ?, Good Lord College, and Pepperdine on a Thursday night.